Legal Information and Notices
Description of Products and Services
Via the Site, Flex provides its Users with access to a variety of tax filing services for federal and state income tax returns as well as such additional services as printed tax returns, professionally bound tax returns, vault services, audit assistance services, as well as other goods and services (all of which are referred to collectively as the “Products and Services”).
This Site and the Products and Services provide users with access to a variety of online tax preparation goods, services and tools. However, neither the Site nor any of the Products and Services is intended to provide specific tax advice to any individual. You are encouraged to consult your own legal and/or tax professionals or the IRS with any specific questions about your own tax return(s).
All of Products and Services as well as all information accessed through or displayed on the Site (including but not limited to such things as all text, user interfaces, visual interfaces, sounds, graphics, computer code, expression, “look and feel,” etc.) (collectively, “Content”), is owned or controlled by or otherwise licensed to Flex, and is protected by copyright, trade secret, and other intellectual property laws. Flex hereby grants to you, the user, a personal, limited, revocable, non-transferable and non-exclusive license to access the Site and to utilize the Products and Services and Content for the limited and specific purpose of preparing and/or filing users’ personal, state and/or federal income tax return and those specific goods and services related thereto as made available or facilitated through the Site or the Products and Services.
Personal and Non-Commercial Use Limitation
- Engaging in the preparation and/or filing of any fraudulent tax return-whether for yourself or another;
- The use of any computer code, data mining software, “robot,” “deep-link,” “page-scrape,” “spider” or other automatic device, program, or methodology, or any similar or equivalent manual process to access, acquire, copy or monitor any portion of the Site or any of the Products or Services offered via the Site;
- Transmitting any material that contains software viruses, Trojan horses, worms, time bombs, or any other computer code or files which may interrupt, destroy or limit the functionality of the Site or any of the Products and Services;
- Impersonating anyone or assuming the identity of anyone;
- Transmitting or using any information that infringes any patent, trademark, trade secret, copyright or other proprietary rights of Flex or any third-party;
- Attempting to gain access to any portion or feature of the Site or any other systems or networks connected to the Site, or any of the Products and Services offered on or through the Site, by hacking, password mining or any other illegitimate or illegal means;
- Attempting to access, collect or store the personal data of any other users.
You agree that the intended purposes and functionalities offered by virtue of the Site and the Products and Services is for the preparation of your own federal and/or state tax returns, the e-filing of any such returns, and any other Products and Services specifically offered via this Site.
You agree to pay all fees incurred in connection with your use of this Site and any of the Products and Services accessed via the Site. Flex reserves the right to change its fee structure and/or to add new fees as it shall determine. For a current listing of the fees associated with this Site and/or the Products and Services you may click on the following link: www.flex-tax.com/pricing.
Failure to pay will result in access to the Site being restricted and/or the corresponding Products and Services not being fulfilled and/or delivered.
User Account, Password, and Security
If you receive and/or utilize a password and/or account designation with regard to your use of this Site and/or any of the Products and Services offered via this Site, you agree to be solely responsible for maintaining the confidentiality of your specific password and account information, and further agree that you are fully and solely responsible for all activities that occur under your password or within your account. You agree to immediately notify Flex of any unauthorized use of your password or account information or of any other breach of security.
Flex cannot and does not assume any liability, claim, or loss for any user generated errors, including but not limited to data entry errors. However, Flex does offer an Accuracy Guarantee that the tax formulas and calculations accessed via any of the Products and Services offered on the Site are accurate and will produce results consistent with federal and state standards for preparing and/or filing tax returns. In the event any of the formulas and/or calculations utilized in any of the Products and Services offered by Flex are incorrect, then Flex will reimburse you any penalties and/or interest imposed by the Internal Revenue Service and/or your state of residence to the extent that such are imposed as a result of any such erroneous formulas and/or calculations. The Accuracy Guarantee is limited to penalties and/or interests as stated in this section and to no other amount(s).
If you believe that an above described calculation or formula error has occurred, you must notify Flex as soon as you are made aware of the mistake (and in no event later than 45 days after the interest or penalty is assessed) by mail at:
Flex- Accuracy Guarantee
371 Broadway, Ste. 106
San Francisco, Ca 94133
Flex will then contact you to resolve the issue. In order to investigate your issue, Flex requires supporting information such as a copy of the IRS/state notice, evidence of payment of the specified penalty and/or interest, etc.
Maximum Refund Guarantee
If your refund is larger or your tax liability is smaller using a different tax filing method, we will refund any fees from using our service and provide you a coupon for a free amended tax return. The refund (or liability) difference cannot be due to a difference in the data supplied, credits or deductions claimed, or other variation in preparation. Calculation errors in other methods and positions contrary to the law will not qualify as valid proof for larger refund amounts.
Flex may, but has no obligation to, monitor content posted to or generated via the Site or any of the Products and Services. We may disclose any information necessary or which we deem appropriate to satisfy our legal obligations, to protect Flex or our customers, or to operate or fulfill the Products and Services.
Flex may periodically update the Site and/or the Products and Services and/or may eliminate certain Products and/or Services as it deems appropriate in its sole discretion.
Flex guarantees you are completely satisfied with your service purchase. If you are not completely satisfied, simply submit the return request for a full refund within 30 days of receipt and you will receive your money back (excluding shipping and postages). No questions asked!
The Money-Back Guarantee does not apply after you receive the printed or PDF version of draft tax return. The Money-Back Guarantee also does not apply after you authorize us to print or e-file a return and that return is accepted by the IRS or state taxing agency.
To receive a refund of fees, email us with the written notice of your request for reimbursement to Flex within 30 days of receipt at firstname.lastname@example.org.
If you are not 100% satisfied with any services you may discontinue using the service prior to completing of the printed or PDF version of draft tax return within the program. We will not issue a refund of fees after you receive the printed or PDF version of draft tax return.
Price Lock Guarantee
For Online Users
We guarantee that if you complete your return using any of our online services, you will pay the product price listed for that product including any options you select at the time you started your return.
If we charge you more than the price listed at the time you started your return and select any options, we will reimburse you for the difference. To claim a reimbursement, send written notice to flex within 30 days of receipt at email@example.com within 30 days of the date you filed your return. Include a copy of the Flex offer through which you registered, a paper copy of your tax return, confirmation from the IRS that your return was received or e-filed, and any other pertinent data that verifies the date when you fully registered and when you printed or e-filed.